Development:Roadmap

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[edit] Version 1.0 - Target End of Q4 2009

ContactQ Call Centre Application Server Providing:

  • Linux architected call centre
  • Fully partitioned using ContactQ domains
  • Fully featured ACD supporting
    • Multiple queue modes
    • Call pull back on no answer
    • Overflow to voicemail
    • Overflow to external number
    • Queued voicemails
    • Time / Day routing rules
    • Time / Day call recording rules
    • Time / Day queue membership rules
    • Agent unavailable types
    • Skills based routing (9999 skill levels)


  • IVR using ContactQ's smxml
    • Web based xml editor


  • Agent Manager feature to extend call management functions


  • Telephony based agent logon
  • Web browser based system configuration
    • Multi Language support (US English only in Version 1)
    • LDAP integration
    • Multiple partition configuration
    • Role based login


  • Supervisor Monitor / Listen-in
  • SNMP support


  • Real-time Supervisor Dashboard web application providing
    • Agent and queue performance statistics
    • Agent and queue drill down statistics


  • Real-time Agent Dashboard


  • CDR output to external database
    • Agent performance statistics web application


  • Simple Web based ACD and Agent activity reports


  • SIP Media Gateway
    • Local SIP accounts
    • Remote SIP accounts via a proxy / registrar
Retrieved from "http://wiki.contactq.org/index.php/Development:Roadmap"
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